Returns Policy

In the unlikely event that you want to return your product, we offer a 7 working days returns policy, providing that the products or consumables are unopened, and in resalable condition. Returns are made at your own expense. Before sending, please email [email protected] with your:
1. Name
2. Invoice Number
3. Description of problem / reason for return
We will reply to you, and supply a relevant RMA (Return Merchandise Authorisation) Number. We cannot accept returns without this.

Pricing & Availability
All product prices are in € Euro and are exclusive of delivery. We reserve the right to change any advertised price before accepting an order. Items with a previous price refer to prices the we have previously sold the same product. All products are subject to availability and may be withdrawn at any time. If your order cannot be fulfilled you will be offered an alternative or given a refund for the unavailable product(s). We reserve the right not to accept or process your order for any reason. All orders are subject to validation checks and authorisation by your payment card issuer. If we do not accept your order and your credit/debit card has already been debited, we will notify you and refund your card in full immediately. All advertised specials and offers are ‘whilst stocks last’.

All orders received before 4pm Monday-Friday (excluding Cyprus Bank Holidays) will be normally be dispatched the same day.
Orders received on a weekend (or Public holidays) will be dispatched the next working day.
All orders over €100 are sent completely Free of Charge to your local ACS or GAP Akis Express couriers . All orders under €100 are charged at €3.5 for delivery to your local ACS or GAP Akis Express couriers. In most cases the package with be available for collection from your local ACS or Akis Express courier the next working day (although sometimes there are delays that are out of our control). If you wish to discuss alternative delievry options, please email us on [email protected] , to see if we can help.

PLEASE NOTE: As an online-only company, we do not have a collection point from which products can be collected directly. Please also be informed that we may change delivery company service or courier depending on the circumstances.

Please note that for villages and remote areas outside the Republic of Cyprus Cities limits, delivery to door may not be available.

Delay in delivery and non-delivery

We will not be liable to you for any delay in delivery or non-delivery of goods in the following circumstances:

– where the issuer of your payment card refuses to authorise payment to us;

– where such delay or failure is due to circumstances beyond our control or the control of our sub–contractors , couriers and agents, including but not restricted to war, electricity power failure, utilities failure, failure of telecommunications links, failure of transport infrastructure, fire, flood, government act, act of God, legislative constraints, strikes, labour disputes or malicious damage involving employees.


How to cancel an online order

If you have chosen the Home Delivery or the Pick-up from ACS or GAP Akis Express or other courier agents , you can cancel your order at any time before the product is handed to the delivery service.After the dispatch of the product, you will no longer be able to cancel your order. You can of course, return the product you bought following our Returns Policy as described above.

To cancel your Home Delivery or Pick-up from ACS or GAP AKIS or other courier office order, email [email protected]

Prices and specifications are subject to change without notice. All prices include VAT (19%). Buy Coffee Cyprus is not responsible for typographical or photographical errors. Product images are for illustrative purposes only and may differ from the actual product. All logos are trademarks or registered trademarks of their respective owners.